Shipping in Canada:
We ship Canada wide. We use numerous providers for our shipments. Large shipments, 50kg or more may be shipped by freight. Shipping costs are automatically calculated by the carrier during the checkout process. Any additional shipping charges incurred as a result of incorrect or incomplete address information as well as delivery refusal will be at the customer's expense.
All orders are shipped "Signature not required" unless otherwise requested (additional charges may apply).
All orders are shipped directly from our Kitchener, Ontario warehouse.
Free Shipping:
We offer free shipping within Canada - to select jurisdictions - for orders totalling CAD $115 or more before tax. To take advantage of this offer, please choose the free shipping option during the checkout process.
We reserve the right to choose the most economical shipping method. The shipping fee coverage for the free shipping option is limited to shipping services with charges up to CAD$50.
Free shipping does not apply to bulk or custom orders with discounted pricing.
Local Pickup:
Filaments.ca offers local pickup from our location in Kitchener, Ontario. To take advantage of local pickup, choose 'local pickup' as the shipping method at checkout.
Please view our Local Pickup page for details.
Tracking Numbers:
As soon as your order is fulfilled, you will receive an email confirmation including your tracking number. Some shipping options such as envelopes or local deliveries may not have a tracking number.
Failed Deliveries:
Please note that in case of a refused delivery or if a shipment fails to be delivered to you because no one is home or available to receive the package, the courier WILL send the package back to us at OUR expense. When this happens, we will try to contact you and make further arrangements. These additional shipping charges incurred as well as charges to re-ship the package, will be forwarded to you, the customer. Therefore, please ensure that someone is always available to receive the package or pick it up from your local post office/courier facility before the courier ships it back to us.
Processing Time:
We strive to ship out orders as soon as same day for all orders placed by 2pm EST. Although depending on order specifications, it can take between 24 to 48 hours. Unexpected issues may further delay this process and will be communicated accordingly.
Out of Stock & "Sold Out" Products:
The inventory in our online store and the inventory in our warehouse are synced. When you purchase a product on our online store it means the product is already in stock and ready to ship. But on very rare occasions, technical issues might cause this sync to fail, and one or more of the products purchased might be out of stock. IF this happens, we will offer an alternative product or refund you for the out of stock item/s. Your order may be marked as "partially fulfilled", meaning we will immediately ship the items that are in stock and the rest will be shipped as soon as the item/s are back in stock.
Products marked as "Sold Out" or "Unavailable" are normally available again within 1-4 weeks. Feel free to check back or contact us for information about availability of specific products.
