FAQs

Frequently Asked Questions

  • Are you a Canadian company?
    Yes. Filaments.ca is Canadian company based in Kitchener, Ontario.
  • Do you sell other materials not listed on your site?
  • Yes. If there is anything you need and cannot find on our site, please feel free to contact us and we will do our best to help you with it. We have many connections and suppliers and can try to help you get what you are looking for.
  • Do you offer wholesale prices?
    Yes. Please contact us for more information.
  • I want to return or exchange my order, what do I do?
    As long as you did not open the items, you may return or exchange them. Simply let us know and we will accommodate you. See our return policy for more information.
  • I want to cancel or modify my order, what do I do?
    Orders placed online can be canceled or modified as long as the order has not been shipped yet. When an order is shipped, a shipping confirmation message is sent to your email. If you did not get your shipping confirmation email, you may contact us and request to cancel or modify your order.
  • How do I know if my order has been shipped yet?
  • When we ship / fulfill an order, an automated email is sent out out to the email address you provided. The email will include the details of the items that were shipped as well as the tracking number if available. When in doubt, always contact us.
  • Where can I find the printing temperature for a specific material?
    We have compiled a "Temperature Guide" page listing all of the materials we sell and their corresponding temperatures and notes.
  • I'm still having trouble printing with a specific material, what do I do?
    You can always contact our support team by emailing hello@filaments.ca. When it comes to materials by other manufacturers, in addition to contacting us, you may also find it useful to first contact the actual manufacturer as they would be the best first point of contact for help. If you need help contacting a specific manufacturer, please contact us and we'll be glad to help..